Refund policy

Return & Refund Policy

Last Updated: May 2026

Thank you for shopping with Tossoya. Customer satisfaction is important to us. Please review our Return & Refund Policy carefully before submitting a return request.

1. Return Eligibility

To be eligible for a return, the request must be submitted within 30 calendar days after the product has been delivered.

Returned items must meet the following conditions:

  • Unused and unworn

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase (order number or receipt)

Items returned without prior authorization or outside the 30-day return period may not qualify for a refund or replacement.

2. Non-Returnable Items

Returns will not be accepted under the following circumstances:

  • The product has been damaged due to misuse, improper handling, or unauthorized modification.

  • Parts, accessories, manuals, or packaging are missing for reasons not related to product quality.

  • The return request is submitted more than 30 days after delivery.

  • The item was purchased through a third-party retailer, marketplace, or reseller.

3. How to Start a Return

Before returning any item, you must contact our customer support team for authorization.

Email: support@tossoyacare.com

Please provide:

  • Your order number

  • Reason for the return

  • Photos or videos (if the item is defective, damaged, or incorrect)

Our support team will review your request and provide return instructions, including the appropriate return warehouse address if your return is approved.

Please do not return any products without prior authorization. Unauthorized returns may not be processed or refunded.

4. Return Shipping

Unless the return is due to a manufacturing defect, damaged item, or incorrect shipment, customers are responsible for return shipping costs.

  • No restocking fee will be charged.

  • We recommend using a trackable shipping service.

  • Shipping insurance is recommended for items valued over USD $50.

  • Tossoya is not responsible for returns lost or damaged during transit.

5. Refunds

Once your return has been received and inspected, we will notify you via email regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout.

Estimated Refund Processing Time

  • Credit/Debit Cards: Within 7 business days

  • PayPal: Within 3 business days

Please note that actual processing times may vary depending on your financial institution or payment provider.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or PayPal account again.

  2. Contact your credit card issuer or bank, as processing delays may occur.

  3. If you still have not received your refund, please contact us at:

support@tossoyacare.com

7. Exchanges & Replacements

Products that arrive defective, damaged, or non-functional may qualify for a free replacement after inspection and verification.

If a product is confirmed to be defective or dead on arrival (DOA), reasonable return shipping costs may be reimbursed.

8. Accessories Policy

Accessories must be returned in new, unused, and unopened condition to qualify for a refund.

For returns requested for personal reasons, return shipping costs may be deducted from the refund amount where permitted by law.

9. Important Notes

  • This policy applies only to purchases made through the official Tossoya website.

  • Products purchased through third-party sellers must be returned through the original seller.

  • All returned products are subject to inspection before refunds or replacements are approved.

  • We reserve the right to refuse returns that do not meet the requirements outlined in this policy.

10. Return Address

To ensure your return is processed correctly, please contact our customer support team before sending any item back.

Email: support@tossoyacare.com

Once your return request has been approved, we will provide the appropriate return warehouse address based on your order and location.

Returns sent without prior authorization may not be accepted or refunded.

11. Company Information

Company Name: CHUHAIFEIQI LIMITED

Customer Support Email: support@tossoyacare.com